Support: Photon IB Learning Studio

The app

Photon: IB Learning Studio is an iPhone and iPad app for IB Maths (Analysis and Approaches, and Applications and Interpretation), Physics, Chemistry and Biology, at HL and SL. Each concept has a short lesson, an animated visual and exam-style questions, with a topic map and a Progress page. Two topics in every course are free. Each course can be unlocked for 12 months with an in-app purchase. The app is made by the IB-trained tutors of Photon Academy (ibtuition.sg), Singapore.

Contact us

Email info@ibtuition.sg. Please say which course you are using, your device and iOS version, and the email address of your Photon account (never send a password). We aim to reply within two working days.

Signing in

• In the app, sign in with Apple or an email code. On the website you can also use Google. If you already have an account on photonresources.com or ibtuition.sg, sign in to the app with the same email address and your progress and courses will appear.
• Choose the same method you used when you created the account. If you used "Hide my email" with Apple, sign in with Apple again rather than with your email address.
• There are no passwords. Choose "Email me a sign-in code" and type the code we email you (8 digits). If it has not arrived after a minute, check your spam folder.
• Free topics work without an account. You only need to sign in to unlock a course, sync progress between devices, or restore a purchase.
• Still stuck? Email us from the address on your account and we will help.

Restore purchases

If you reinstall the app, get a new phone, or sign in on another device:

1. Open the app and sign in with the same Photon account you used to buy.
2. Tap the settings icon (sliders, top right) and choose Restore purchases.
3. Use the same Apple ID that made the purchase. Your courses unlock again for the time remaining on your 12 months.

A course is unlocked on the account, so it is available on every device where you are signed in. A purchase that was refunded cannot be restored.

Delete your account

1. Sign in to the app.
2. Tap the settings icon (sliders, top right) and choose Delete my account.
3. Type DELETE and confirm.

This permanently deletes your sign-in, your Learning Studio progress and your access to anything you bought. It cannot be undone. Deleting the account does not cancel or refund a purchase; see refunds below. If your account is managed by Photon Academy (you are a tuition student), the app passes your request to the Academy team, who will confirm with you by email. You can also request deletion by emailing us from your account address.

Refunds

Purchases made in the app are handled by Apple, so refunds are requested from Apple, not from us. Go to reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and select "Request a refund". Apple decides each request. If a refund is granted, the course is removed from your account automatically.

Common problems

• A course I bought is still locked. Make sure you are signed in, then use Restore purchases. If it is still locked, email us with your account address and the date of purchase.
• Reminders do not appear. Turn notifications on for Photon in the iOS Settings app, then set your reminder days and times again in the app.
• A question looks wrong. Tap Report under the question and tell us what is wrong. Thank you, it helps.
• The app shows a connection message. Lessons load from the internet. Check your connection and try again.

Privacy

Read how we handle your data in the privacy policy.

Photon: IB Learning Studio is an independent study aid and is not affiliated with or endorsed by the International Baccalaureate Organization.